Nagot88 Privacy Policy — How We Protect the Personal Information of Malaysian Members

Nagot88 ("we", "the Platform") is an online casino platform operator fully committed to protecting user privacy. We understand that your trust depends not only on the quality of the games and services we offer, but also on how we handle the personal information you entrust to us.

This Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international industry best practices. It applies to all registered members, current users, and prospective users of the nagot88 platform who access our website at nagot88.asia.

If you have any questions about how we handle your personal data, please contact nagot88's Data Protection Officer by email at support@nagot88.asia. Our team is ready to assist with any privacy-related enquiries.

Nagot88 collects various types of personal information depending on how you interact with our platform. Below is a summary of the data categories we collect:

Nagot88 does not collect sensitive information such as biometric data, medical records or religious belief details unless there is a specific legal requirement to do so.

Nagot88 collects members' personal data through several different methods, namely:

• Directly from you — when you register a nagot88 account, complete identity verification forms, make a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX, request a withdrawal, contact customer support or update your account profile.
• Automatically — when you use the nagot88 platform, our systems automatically record technical information such as your IP address, device type, web browser, pages visited, session duration, and gaming activity history. This is collected via cookies, web beacons, and other tracking technologies described in Section 7.
• From payment processors — when you carry out financial transactions via a supported payment method, nagot88 receives the necessary transaction confirmation details from the relevant payment processor to complete your deposit or withdrawal.
• From approved third parties — in specific circumstances such as identity verification or background checks required by law, nagot88 may obtain additional information from accredited third-party verification service providers.

Nagot88 uses members' personal data only for legitimate and necessary purposes. The following are the primary purposes for which your data is used:

• Processing account registration, verifying identity and enabling access to the nagot88 platform.
• Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX and other Malaysian payment methods.
• Delivering effective customer support, including resolving complaints and account-related enquiries.
• Sends important account-related communications — including deposit confirmations, withdrawal notifications, security alerts and policy updates.
• Maintaining platform integrity by detecting and preventing fraud, money laundering, duplicate account usage and other activities that violate our terms.
• Meeting legal and compliance obligations, including anti-money laundering (AML) and know your customer (KYC) requirements.
• Analyses aggregated platform usage patterns (not individual behaviour) to improve nagot88 products and services.
• Sending promotional communications about nagot88 bonuses, offers and new games — only to members who have given consent to receive such communications.

Nagot88 does not use members' personal data for any purpose not stated above without first obtaining your additional consent.

Nagot88 does not sell or trade members' personal data. However, in the course of operating the platform, there are specific situations where data may need to be shared with carefully selected third parties:

• Payment Processors — nagot88 shares the necessary information with payment service providers such as Touch 'n Go, GrabPay, Boost, ShopeePay and the FPX Malaysia banking network to process your financial transactions. All payment processors are subject to strict data security standards.
• Game Service Providers — to deliver games within the nagot88 platform, the necessary technical information may be shared with third-party game providers. Such sharing is limited strictly to information required for game operation only.
• Relevant Authorities — nagot88 may disclose personal data when required by Malaysian law, court order or a lawful request from a law enforcement agency. In such situations, nagot88 will endeavour to notify the member concerned unless prohibited from doing so.
• Technical Service Providers — cloud service, hosting and technical infrastructure providers used by nagot88 may process personal data as part of their services. All such providers are bound by data processing agreements and strict security standards.

All third parties who receive nagot88 members' personal data are required to handle that data in accordance with privacy standards no less stringent than those set out in this Privacy Policy.

Nagot88 implements comprehensive technical and organisational security measures to protect members' personal data against unauthorised access, disclosure, alteration or destruction:

• 256-bit SSL encryption for all data in transit between your device and nagot88's servers.
• At-rest encryption for all sensitive data stored in nagot88's databases.
• Strict access controls — only nagot88 staff with a legitimate operational need are permitted to access members' personal data, and all such access is logged and monitored.
• Two-factor authentication (2FA) is available for member accounts to provide an additional layer of protection.
• Round-the-clock security monitoring 24/7 with intrusion detection systems (IDS) and DDoS protection.
• Regular security audits by independent third parties to identify and address any system vulnerabilities.
• Regular data security training for all nagot88 staff who have access to personal data.

While nagot88 takes all reasonable steps to protect your data, no security system can be guaranteed 100% immune to every threat. You also play an important role in keeping your account secure — use a strong password, never share your login credentials and always log out from public devices after your session.

Nagot88 uses cookies and similar tracking technologies to enhance the user experience, ensure platform security and analyse website usage. The following are the types of cookies we use:

• Essential Cookies — required for the core operation of the nagot88 platform, including login sessions, preference settings and security functions. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information about how you use the nagot88 platform (pages visited, time spent, errors encountered) to help us improve the user experience. All data is collected anonymously.
• Functional Cookies — allows the nagot88 platform to remember your preferences such as interface language, display settings and game preferences, providing a more personalised experience.
• Security Cookies — used to detect suspicious activity, prevent fraud and ensure your active session is protected against hijacking.

You can manage cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the nagot88 platform. For guidance on managing cookies in your browser, please refer to your browser's help documentation.

As a nagot88 member and data subject under Malaysian data protection law, you have the following rights in relation to your personal data:

To exercise any of the above rights, contact the nagot88 data protection team via email at support@nagot88.asia or through live chat. Requests will be processed within 30 business days. In complex cases, this period may be extended, and you will be notified accordingly.

Nagot88 adheres to the principle of data minimisation — we do not retain members' personal data longer than necessary for the stated purpose or as required by law. The following are our data retention guidelines:

• Active account data — retained for as long as your account is active and for the required period following account closure to fulfil legal and compliance obligations.
• Financial transaction records — retained for a minimum of seven years from the transaction date, in line with applicable Malaysian financial and tax regulatory requirements.
• Support communication logs — retained for two years from the date of the last interaction for reference and dispute resolution purposes.
• Technical tracking data — access logs and technical information are retained for 90 days for security and system monitoring purposes.
• Marketing data — retained until you object to or withdraw consent to receive marketing communications.

Once the retention period expires or a valid deletion request is received, nagot88 will securely delete or anonymise your personal data from all our systems within a reasonable timeframe.

Nagot88 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements or newly introduced platform features. When material amendments are made, we will notify members via in-platform notifications or their registered email address.

The date of the most recent update will always be displayed at the top of this page. Continued use of the nagot88 platform following any amendment to this Privacy Policy constitutes acceptance of the updated terms.

If you have any questions or concerns, or wish to exercise your privacy rights, please reach out to us through the following channels:

• Email: support@nagot88.asia (response within 24 business hours)
• Live chat within the nagot88 platform (response time under two minutes, 24/7)

If you are not satisfied with how nagot88 handles your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority.